Introduction

VidaXL + is the loyalty program operated by HBI Commerce LTD – C/O Tmf Group located at 13th Floor, OneAngel Court, London, EC2R 7HJ, United Kingdom, trading under Chamber of Commerce number 07772128. The program is valid online at our United-Kingdom webshop vidaXL.co.uk. These Terms and Conditions set out the contractual relationship between HBI Commerce LTD – C/O Tmf Group and each individual Member to the program.

The vidaXL + program

1. By becoming a member of the vidaXL + program you will receive offers from vidaXL, can earn Points and redeem the collected Points for rewards such as discounts.

Membership Eligibility

1. Membership is only open to private individuals who are at least 18 years of age.
2. VidaXL employees, companies, resellers, and other legal persons or others who make purchases that exceed the normal household amount are excluded from membership. Membership may not be used for resale or any other commercial purpose.
3. Your membership is personal and non-transferable, only one membership can be concluded per person.
4. Membership is offered at the discretion of vidaXL and we may, reasonably, refuse Membership to any applicant.

Membership Application

1. To become a Member of the VidaXL + program, you can apply online on vidaXL.co.uk in your vidaXL account and at the check-out. By registering, you confirm that you meet the eligibility requirements. You also confirm that you agree to these terms and conditions.

Membership Points

1. You will earn eight (8) Points for every £ 85 spent on articles of the ‘vidaXL’ brand purchased on vidaXL.co.uk.
2. Points earned from canceled or returned items will be deducted from your Points balance.
3. No Points will be earned for purchases of other brands on vidaXL.co.uk. No Points will be earned for purchases made on using the guest checkout option or purchases made via other sales channels.
4. Any purchases you made before joining VidaXL + are not eligible for Points.
5. We will record the balance of your Points in your vidaXL account in the VidaXL + section. Points cannot be redeemed until we have recorded them.
6. Points expire 6 months after collection.
7. Points are not transferable and cannot be exchanged for money.

Redeeming Points: Rewards

1. Points can be used to obtain a discount coupon at checkout by selecting a coupon code. The discount will be determined by the total amount of Points you convert into a coupon.

Points	discount coupon
5 points	£ 2
10 points	£ 4
15 points	£ 6
20 points	£ 8,5
30 points	£ 13
40 points	£ 17
50 points	£ 21
60 points	£ 26
70 points	£ 30
80 points	£ 34
90 points	£ 38
100 points	£ 42

2. When redeeming Points, the oldest Points are used first.
3. The discount obtained by redeeming Points cannot be used in combination with other discounts.
4. The maximum discount that can be obtained by redeeming Points is £ 42 per order.

Communication

1. As part of the VidaXL + you will receive marketing emails with offers and promotions from vidaXL. vidaXL will also send information and/or material to you related to your vidaXL + membership such as a welcome email, account statement emails, earned Points emails or other communications that help us to maintain your VidaXL + account.
2. You can unsubscribe to marketing emails in your vidaXL account or by clicking ‘unsubscribe’ in the footer of the email.

Data protection

1. We will process your data in accordance with the Privacy Policy which can be found at the Website under the heading “Privacy Policy”.

Changes and termination by vidaXL

1. vidaXL reserves the right to withdraw or amend the VidaXL + program without notice at its reasonable discretion. vidaXL will publish changes to VidaXL + program on the vidaXL website and may, at its sole reasonable discretion, suspend, amend, or terminate the VidaXL + program or a customer’s entitlement to VidaXL + program without notice.
2. In the event vidaXL would modify the vidaXL + Program, any points already collected under the then current terms will remain in your account until redeemed by you or expired.
3. In the case of abuse we may cancel all accrued and accruing Points of the Member and any Rewards.

Termination of membership by vidaXL.

1. VidaXL + Members have the right to cancel their Membership of VidaXL + by contacting our customer service.

Applicable law and Jurisdiction

1. These general terms and conditions are governed by the law of the United-Kingdom. Disputes, claims or controversies arising out of or in connection with these Terms or your participation as a VidaXL + Member should be settled by the competent court in the United Kingdom.
2. If you have a complaint about our loyalty program that you have not been able to resolve with vidaXL’s Customer Service, you can submit the complaint through any ADR organization of your choice in order to solve the issue amicably.

 

If you have any questions about the VidaXL + program, please consult the FAQ page.