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What can I do when my item has arrived damaged? How do I contact vidaXL? Which payment option do you offer? What is the XLService and how does it work? How does bank transfer work? How do I return a product? Secure online shopping How can I prepare and return my item with drop-off XLservice? How can I prepare and return my item with pick-up XLservice? How do I place an order? How can I prepare and return my item with Right of withdrawal? I didn't receive my refund Where can I see my shipping status?