Privacy and Cookie Statement

This is the Privacy and Cookie statement of VidaXL B.V. (hereafter: “vidaXL”). In this statement we explain how vidaXL deals with personal data. We obtain this information through our Webshop www.vidaxl.co.uk (hereafter: the “Web Shop”) and corporate.vidaxl.com (hereafter: Corporate Website). In addition we acquire personal data when customers contact us offline, for example to request information. This statement also pertains cookies we use on the Web Shop.

1. DEFINITIONS

In this Privacy and Cookie Statement of vidaXL, the following terms are used:

Web Shop: the Web Shop www.vidaxl.co.uk and every other by vidaXL appointed Web Shop, URL or application.

Interaction: the use of functions in the Web shop like the Wish List, Checkout, Newsletter Sign Up, My Account, Auctions and Chat.

Web Shop Visitor: a customer visiting the Web Shop for the first time that does not interact with the Web Shop.

Web Shop Customer: a customer who interacts with the Web Shop.

Account: the account a customer has to create through the Webshop to be able to place an order.

Privacy and Cookie Statement: vidaXL’s Privacy and Cookie Statement.

2. THE SAFETY OF YOUR PERSONAL DATA

vidaXL respects the privacy of its customers, business relations and users of its Web Shop. We make sure that any personal data vidaXL has obtained, is protected and treated confidentially.

3. COLLECTION AND USE OF PERSONAL DATA

3.1 WEBSHOP VISITOR

To make your visit to the vidaXL Web Shop as a visitor more appealing, vidaXL collects information about your personal data and navigation behaviour on our Web Shop, and whether you found our Web Shop through one of our ad partners. Amongst this data is for example:

• Country
• Viewed products
• IP-address
• How you entered our Web Shop
• Where you leave our Web Shop
• With what kind of device you visit our Web Shop

Amongst other things, the above information is used to better understand Web Shop Visitors, to load the correct Web Shop and to show relevant ads.

3.2  WEB SHOP CUSTOMER

For Web Shop Customers, we collect the same information as for Web Shop Visitors, supplemented with information the customer shares with us, for example:

• Preferences in the Wish List
• Ordered products
• Contact information

3.2.1 CUSTOMER ACCOUNT

To be able to place orders in the Web Shop, to participate in auctions and to leave reviews, you need an account. To create an account you need to fill in the following (personal) information:

• First and last name
• E-mail address
• Password

The data mentioned above is used for the following purposes:

• To create and manage your account
• To counteract fraud, abuse and/or improper use of your account
• To show the products you have ordered in your account
• To optimise claims and to keep track of contact history concerning Web Shop orders and products offered by third parties

The data is saved at least as long as you have an account with vidaXL.

3.2.2 ORDERS

3.2.2.1 CHECKOUT – DELIVERY ADDRESS

Through your account, you can place orders for products on offer in the Web Shop. As a part of the ordering process, you will need to provide us with additional information besides the information needed to create an account. This pertains to the delivery address:

• Name
• E-mail address
• Delivery address
• Phone number
• Company name (if applicable)
• VAT number (if applicable)
• CoC (Chamber of Commerce) number (if applicable)

The data mentioned above and your account information are used, among other things, for the following purposes:

• To keep you informed about the status of your orders
• To complete the order/agreement, amongst other things the delivery and so-called after-sales obligations.
• Billing
• To improve our service
• To handle questions and complaints
• To personalise marketing activities
• To place orders on behalf of a company

3.2.2.2 CHECKOUT – BILLING ADDRESS

After you have filled in the information pertaining to the delivery address, we ask the following data for your billing address:

• Company name (if applicable)
• Name
• Billing address
• Phone number
• Payment method

This data is used, amongst other things, for the following purposes:

• To be shown on the invoice
• To contact you concerning the finalisation of the order, billing or delivery
• To be able to receive payment and to optimise the checkout process
• To prevent fraud and hacking
• The selected method of payment and your IP-address are forwarded to our payment provider Adyen, after which they handle the payment

3.2.2.3 ORDERS WITH THIRD PARTY SELLERS

Through your account, you are also able to place orders for products with third party sellers (hereafter: “Other Seller(s)”), which are offered on our Web Shop. vidaXL forwards your name, address, email address and phone number to Other Seller(s) so they can handle your order.

vidaXL uses a communication application for the communication between you and the Other Seller(s). This communication is stored on behalf of vidaXL and can be viewed by vidaXL. It is used to:

• Support you and/or Other Seller(s) in case of questions and/or issues.
• Assess whether Other Seller(s) adhere to the set service levels.
• Improve the process

3.2.2.4 CHECKOUT – GENERAL PAYMENT METHOD ADYEN

vidaXL works together with Adyen to make order payments possible through the Web Shop. Adyen offers the following payment methods: bank transfer in the Netherlands, Paypal, Visa Card, Mastercard.

To make payments via Adyen possible, amongst other things, the following data is gathered:

• Email address
• Company name (if applicable)
• Name
• Billing address
• Delivery address
• Phone number
• Order value
• IP address
• Order number
• Device
• Method of payment

This data is used, amongst other things, for the following purposes:

• To send a payment notification via email
• To assess the risk of fraud
• To forward the order number via email in case of payment or cancellation of the order
• To forward the order value and payment method so that the reception of the payment through the chosen payment method can be verified. Furthermore, this way better service can be provided in case of questions about payment, cancellation and refunds. This also helps to reduce errors during the payment process, which makes the experience of ordering more pleasant.

3.2.2.5 CHECKOUT – KLARNA PAYMENT METHOD (PAY AFTERWARDS)

By selecting “Klarna Invoice” as payment method, you agree that we collect the following (personal) data and make it available to Klarna AB, Sveavägen 46, 11134 Stockholm, Sweden (hereafter: “Klarna“).

• Contact information
• Date of birth
• Gender
• E-mail address
• IP-address
• Phone number
• Information pertaining to the order (such as the delivery address, billing address, number of products, the product number, the customer group, the payment method, the invoice amount and the VAT expressed in percentages)

The date mentioned above and your account information are, amongst other things, used by Klarna for the following purposes:

• The settlement of the purchase on credit
• The verification of identity and solvency by a credit agency

Your personal information is treated by Klarna in accordance to the applicable privacy policy and the terms of the Klarna Privacy Statement which can be found on the Klarna website (www.klarna.com).

3.2.3 AUCTIONS

Through your account you can participate in auctions on the Web Shop. To participate in auctions you will need to, in addition to the information necessary to create an account, also create a so-called “bidder nickname”. Other customers can also see your bidder nickname.

This bidder nickname will be used in combination with your account- and order information for the following purposes:

• Managing and organising the auctions
• Combatting and checking for fraud, abuse and/or unintended use.

3.2.4 WISH LIST

You can create your own Wish List in our Web Shop. If you add products to your Wish List while logged out they will remain on the list for 30 days.

Amongst other things, the following information is gathered regardless of whether you are logged in or out:

• IP address
• Surfing behaviour

If you add products to your Wish List while logged in you can always find them under Wish List in My Account.

This data is gathered for marketing purposes so that vidaXL can remember your Wish List when you return to the Web Shop.

3.2.5 REVIEWS

3.2.5.1 PRODUCT REVIEWS

You can review products from the Web Shop via My Account. You can only review a product if you have purchased it. When you leave a review the following data is gathered so that the order and the correct review can be linked to the correct email address.

• Name
• E-mail address
• Product
• Order number

This information is used to add the product reviews to the Web Shop and to contact the customer in case of possible complaints.

3.2.5.2 WEBSHOP REVIEWS

Through the Webshop you can review the Web Shop and (the service of) vidaXL. Here too, you must first have placed an order to be able to leave a review. To assess the service of vidaXL the following data is collected:

• Name
• Residence

The data is collected to be able to contact you and handle possible complaints.

Via the Web Shop you can leave a review by clicking the “Write a review” or similar link. After this you are forwarded to a third party Web Shop, one of vidaXL’s contract partners, that specialises in customer reviews. Through this website, you can place a review after you have agreed to the terms and conditions of the third party. This third party is responsible for the processing of your personal data. In this case, vidaXL refers you to the (privacy) statement used by the relevant party.

3.2.5.3 REVIEWS OF THIRD PARTY SELLERS

When you purchase a product offered by a third party seller (hereafter: “Other Seller(s), you will receive an email with the request to place a review of the product/Other Seller. If you leave a review, it will be placed on the so-called seller page of the relevant Other Seller. The following (personal) information is visible in the review on this page:

• Review Other Seller
• Experience with Other Seller/purchased product
• Name

The above data is used for the following purposes:

• Research into the customer satisfaction of vidaXL and/or affiliated businesses.
• Research into the customer satisfaction of Other Seller(s) and maintaining service levels for Other Sellers
• Improvement of service and processes
• Handling of questions and/or complaints
• Checking for abuse (e.g. leaving multiple reviews/experiences by one and the same person)

3.2.5.4 REVIEWS VIA OTHER CHANNELS

You can leave a review about vidaXL via comparison sites that show vidaXL products and prices. To leave a review the following data is collected:

• Email address
• Name

The data is collected to be able to contact the customer and handle possible complaints.

For more information about the collected data you are referred to the privacy policy of the relevant other channel.

3.2.6 CUSTOMER SATISFACTION SURVEY

After you have placed an order with vidaXL or after you have had contact with vidaXL you can be approached to participate in a customer satisfaction survey. This survey is executed by an external party. If you participate in such a customer satisfaction survey, the following (personal) data will be processed:

• Contact information
• E-mail address and/or phone number
• Experiences with (departments of) vidaXL and/or affiliated businesses
• Information about a placed or delivered order
• IP-address

The above mentioned information will, amongst other things, be used for the following purposes:

• Research into customer service satisfaction concerning (departments of) vidaXL and/or affiliated businesses
• Improvement of service and processes
• Handling of questions and/or complaints
• Checking for abuse (e.g. multiple reviews/experiences by one and the same person)

3.2.7 CUSTOMER SERVICE

If you have questions or complaints about a product you purchased from us via the Web Shop or about the service of vidaXL or Other Seller(s) you can call us, e-mail us or chat with us. You can find the contact information in the Web Shop. It is also possible to use our online complaints form on the Web Shop. If you use the online form, we will ask for (at least) the following (personal) information:

• First and last name
• E-mail address
• Phone number
• Order number (optional/if applicable)
• Description of the nature of your complaint

When you use the chat feature, only your first and last name, e-mail address and the subject of the chat are requested.

The above mentioned data is used for handling your complaint. If your complaint is about a product or service from an Other Seller this information will be shared with the relevant Other Seller, but only to the extent necessary for the handling of the complaint.

3.2.7.1 RECORDING PHONE CONVERSATIONS

Phone conversations with our customer service can be recorded for training-, evaluation- or quality purposes. You will be informed of this the moment you contact our customer service by phone. The (personal) data that is recorded will only be used for the aforementioned purposes.

The recorded phone conversations are stored and secured in such a way that they are not accessible to unauthorized persons and they are never kept longer than needed for the specific purpose.

3.2.8 DIGITAL NEWSLETTERS

You can apply for different newsletters, both general and personal. The personal newsletters are sent based on, for example, your personal details and order history, so we can send you more relevant newsletters. If you wish to receive the free digital newsletters sent by vidaXL and partners, we ask, among others, for the following (personal) information.

• Title
• First and last name
• E-mail address

You can unsubscribe from the newsletters at any time by logging into your account and unsubscribing. Besides that you can always use the unsubscribe-link in the newsletters.

3.3 HANDLING OF PERSONAL DATA

3.3.1 PROCESSING OF PERSONAL DATA OUTSIDE THE EU

We work together with third parties such as Google and Facebook. This means that the data can be stored on servers outside of Europe. Different legislations concerning personal data apply there. These third parties adhere to the Privacy Shield Principles and are affiliated with the Privacy Shield Program of the American ministry of trade. Businesses affiliated with this principle and program are considered businesses that adhere to the European security standard for personal data.

3.3.2 DISTRIBUTION WITHIN THE VIDAXL CONCERN

The vidaXL-concern has several offices worldwide. These offices work closely together. Because of this it can happen that your data is processed outside the European Economic Area (EEA). vidaXL makes sure that your data is well protected within the entire concern.

3.3.3 DISTRIBUTION TO THIRD PARTIES

vidaXL can provide your personal data to third parties for the following reasons:

• You have given your express consent for this
• The agreement you have with us needs to be executed.
• So that products you have ordered from (an) Other Seller(s) can be delivered.
• Because vidaXL has a collaboration with another party in the context of improving our products and services.
• An obligation by law
• For preventing or combatting fraud
• If necessary for the business management of vidaXL

3.3.4 STORAGE PERIOD