Privacy and Cookie Statement

This is the Privacy and Cookie statement of VidaXL B.V. (hereafter: “vidaXL”). In this statement we explain how vidaXL deals with personal data. We obtain this information through our Webshop www.vidaxl.co.uk (hereafter: the “Web Shop”) and corporate.vidaxl.com (hereafter: Corporate Website). In addition we acquire personal data when customers contact us offline, for example to request information. This statement also pertains cookies we use on the Web Shop.

1. DEFINITIONS

In this Privacy and Cookie Statement of vidaXL, the following terms are used:

Web Shop: the Web Shop www.vidaxl.co.uk and every other by vidaXL appointed Web Shop, URL or application.

Interaction: the use of functions in the Web shop like the Wish List, Checkout, Newsletter Sign Up, My Account, Auctions and Chat.

Web Shop Visitor: a customer visiting the Web Shop for the first time that does not interact with the Web Shop.

Web Shop Customer: a customer who interacts with the Web Shop.

Account: the account a customer has to create through the Webshop to be able to place an order.

Privacy and Cookie Statement: vidaXL’s Privacy and Cookie Statement.

2. THE SAFETY OF YOUR PERSONAL DATA

vidaXL respects the privacy of its customers, business relations and users of its Web Shop. We make sure that any personal data vidaXL has obtained, is protected and treated confidentially.

3. COLLECTION AND USE OF PERSONAL DATA

3.1 WEBSHOP VISITOR

To make your visit to the vidaXL Web Shop as a visitor more appealing, vidaXL collects information about your personal data and navigation behaviour on our Web Shop, and whether you found our Web Shop through one of our ad partners. Amongst this data is for example:

• Country
• Viewed products
• IP-address
• How you entered our Web Shop
• Where you leave our Web Shop
• With what kind of device you visit our Web Shop

Amongst other things, the above information is used to better understand Web Shop Visitors, to load the correct Web Shop and to show relevant ads.

3.2  WEB SHOP CUSTOMER

For Web Shop Customers, we collect the same information as for Web Shop Visitors, supplemented with information the customer shares with us, for example:

• Preferences in the Wish List
• Ordered products
• Contact information

3.2.1 CUSTOMER ACCOUNT

To be able to place orders in the Web Shop, to participate in auctions and to leave reviews, you need an account. To create an account you need to fill in the following (personal) information:

• First and last name
• E-mail address
• Password

The data mentioned above is used for the following purposes:

• To create and manage your account
• To counteract fraud, abuse and/or improper use of your account
• To show the products you have ordered in your account
• To optimise claims and to keep track of contact history concerning Web Shop orders and products offered by third parties

The data is saved at least as long as you have an account with vidaXL.

3.2.2 ORDERS

3.2.2.1 CHECKOUT – DELIVERY ADDRESS

Through your account, you can place orders for products on offer in the Web Shop. As a part of the ordering process, you will need to provide us with additional information besides the information needed to create an account. This pertains to the delivery address:

• Name
• E-mail address
• Delivery address
• Phone number
• Company name (if applicable)
• VAT number (if applicable)
• CoC (Chamber of Commerce) number (if applicable)

The data mentioned above and your account information are used, among other things, for the following purposes:

• To keep you informed about the status of your orders
• To complete the order/agreement, amongst other things the delivery and so-called after-sales obligations.
• Billing
• To improve our service
• To handle questions and complaints
• To personalise marketing activities
• To place orders on behalf of a company

3.2.2.2 CHECKOUT – BILLING ADDRESS

After you have filled in the information pertaining to the delivery address, we ask the following data for your billing address:

• Company name (if applicable)
• Name
• Billing address
• Phone number
• Payment method

This data is used, amongst other things, for the following purposes:

• To be shown on the invoice
• To contact you concerning the finalisation of the order, billing or delivery
• To be able to receive payment and to optimise the checkout process
• To prevent fraud and hacking
• The selected method of payment and your IP-address are forwarded to our payment provider Adyen, after which they handle the payment

3.2.2.3 ORDERS WITH THIRD PARTY SELLERS

Through your account, you are also able to place orders for products with third party sellers (hereafter: “Other Seller(s)”), which are offered on our Web Shop. vidaXL forwards your name, address, email address and phone number to Other Seller(s) so they can handle your order.

vidaXL uses a communication application for the communication between you and the Other Seller(s). This communication is stored on behalf of vidaXL and can be viewed by vidaXL. It is used to:

• Support you and/or Other Seller(s) in case of questions and/or issues.
• Assess whether Other Seller(s) adhere to the set service levels.
• Improve the process

3.2.2.4 CHECKOUT – GENERAL PAYMENT METHOD ADYEN

vidaXL works together with Adyen to make order payments possible through the Web Shop. Adyen offers the following payment methods: bank transfer in the Netherlands, Paypal, Visa Card, Mastercard.

To make payments via Adyen possible, amongst other things, the following data is gathered:

• Email address
• Company name (if applicable)
• Name
• Billing address
• Delivery address
• Phone number
• Order value
• IP address
• Order number
• Device
• Method of payment

This data is used, amongst other things, for the following purposes:

• To send a payment notification via email
• To assess the risk of fraud
• To forward the order number via email in case of payment or cancellation of the order
• To forward the order value and payment method so that the reception of the payment through the chosen payment method can be verified. Furthermore, this way better service can be provided in case of questions about payment, cancellation and refunds. This also helps to reduce errors during the payment process, which makes the experience of ordering more pleasant.