What do I do when I’ve won an item, but no longer want to buy it?

When you place a bid on an auction item, you enter a binding contract to buy the item if you win the auction.

Only in cases where you have a legitimate reason for not buying the item, you can contact our customer service to explain your situation. We'll do our best to help you by first assessing your reason.


When a reason is illegitimate and the item is left unpaid, an unpaid item will be recorded on your account.

Getting many unpaid items recorded on your account within a short time period can lead to account suspension.

Want to know more about auctions at vidaXL? Read some of our related articles:
• How do I change my bid?
• Can I retract or cancel my bid?