I didn't receive my refund

We pay the entire purchase amount as quickly as possible, but no later than 14 days after receipt of the cancellation notice. We may, however, wait with reimbursement until we have received the products, or until the moment you have shown that you have sent it.
Once we start the refund process, you'll receive a confirmation email.
You'll receive your refund on the same account you used for the payment.

Want to know more about returns at vidaXL? Read some of our related articles:
• How do I return a product?
• How can I prepare and return my item with drop-off XLservice?
• How can I prepare and return my item with pick-up XLservice?
• How can I prepare and return my item with Right of withdrawal?