How do I contact vidaXL?

Report a Problem

If you have any issues with your order, you can report and resolve them using our self-service tools. Log into your account and navigate to:
My Account > Order History;
Find the order that you need help with and click on Report a Problem.

 

Chat

Looking for quick help? Start a chat with us. Your conversation will first be handled by our Chatbot (available 24/7), designed to answer common questions and connect you with our team when needed.

Agent opening hours: 10:00-13:00


FAQ

You can find the answers to the most frequently asked questions on our FAQ page.

Click the button below to go directly to the FAQ page.

Go to FAQ


Email

You can send us a complete request via email by filling in our contact form. It helps us understand what your message is about. This way, we can resolve your request faster.

You should expect a response in 8 business hours. If you didn’t receive a reply, check the spam folder. Click the button below to send us an email.

Email us


Telephone


You can reach us by phone from Monday to Friday.

Phone number: 0203 808 5745
Opening hours: 09:00 am-12:00 pm